Refund policy

Returns and exchanges are accepted within a period of14 days following the reception of your order, provided that the articles areunused and in their original state.

Return shipping costs and adequate packaging for fragile items are the responsibility of the customer.

To make a request, write to us to info@thesoukfactory.com with your order number.

Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong article, so that we can assess the problem and remedy it.

Exceptions or articles not returning
Certain types of items cannot be returned, such as tailor -made products (special commands or personalized items),the promotional items (promo codes, bundles, sales, etc.), the '' mystery '' articles and gift cards are notnot eligible On a return or an exchange.

Reimbursements
If the refund is approved, you will be automatically reimbursed on your original payment method within 10 working days of receipt of your returned package. Remember that the treatment and display of reimbursement by your bank or your credit card company can take some time.
For any problem or question, please contact us at info@thesoukfactory.com.