Buying our candles means supporting a local and responsible company that promotes environmentally friendly ingredients: 100% natural soy wax, lead-free wicks and scents inspired by our cultures and our travels .
Our products offer a longer and cleaner burn than conventional candles.
FAQs
1. Can I personalize my candle?
Yes! We offer different customization options , such as choosing the fragrance, the format and sometimes the container, as well as customizing the label. It's ideal for offering a unique gift or creating an ambiance that reflects your personality. Write to us at info@thesoukfactory.com for any customization requests.
2. What candle scents do you offer?
Our collections include a variety of fragrances inspired by our cultures, our travels and our memories . We offer floral, woody, spicy and fruity scents, which evolve according to the seasons and our inspirations.
3. Where do your ingredients come from?
Our candles are handmade in our workshop in Terrebonne, Quebec. We select responsible and quality raw materials , including environmentally friendly and natural wax, lead-free wicks and carefully selected fragrances, phthalate-free and paraben-free.
4. What are your tips for candle care and safety?
- Trim the wick to approximately 5 mm before each use.
- Never leave a burning candle unattended.
- Place the candle on a stable surface, away from drafts.
- Extinguish the candle when 1 cm of wax remains at the bottom of the container.
5. What are the benefits of soy wax candles?
Soy wax is eco-friendly, biodegradable, and toxin-free. It burns slower than paraffin, giving your candle a longer life and better fragrance diffusion.
6. How to choose the right scented candle?
It all depends on the atmosphere you want to create:
- For relaxation → soft and floral scents.
- For a warm atmosphere → woody or spicy notes.
- To energize a space → fruity or fresh scents. Our descriptions help you make the right choice.
7. Do you offer promotions on your handmade candles?
Yes, we regularly offer seasonal promotions and special offers . You can sign up for our newsletter or follow us on social media to stay up to date.
8. What do your customers say about your candles?
Our customers particularly appreciate the artisanal quality, the unique fragrances and the burning time . Reviews are visible directly on our website, on each product sheet.
9. How to order online?
Simply add your favorite candles to your cart and follow the steps to order. Payment is secure and several options are available: credit card, PayPal, and other methods depending on your region.